I work in Starbucks & customers make the same mistake – & it's always to do with one particular drink

A WOMAN who works in Starbuck has revealed the common mistake customers always make.

The barista, who goes by the acronym @_brieta on TikTok, shared a short video where she can be heard revealing the re-offending culprit – the macchiato.

She goes onto explain the main difference between the macchiatos she serves at the popular coffee chain, compared to those customers receive at what she refers to as a "real coffee shop".

In the clip, she says: "And you ask them if they want a traditional macchiato or a Starbucks macchiato, and they say, 'What's the difference?'"

"And I say, 'A traditional macchiato is a shot of espresso with a dollop of foam on top. It's like this big."

The barista then uses her fingers to indicate the size she's referring to and adds: "And a Starbucks macchiato is, like, a caramel latte."


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She goes on to say how the majority of customers opt for the "traditional" version but adds that they soon change their mind once the order has been received.

"So I make it for them, and when I hand it to them, they go, 'That's not what I wanted.' And then I say, 'Do you want me to make you a Starbucks macchiato? And they say 'Yeah,'" she continues.

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The post has since garnered over 163,000 views and been inundated with comments.

"Never felt something so hard in my life," wrote one.

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A second commented: "I worked at a real coffee shop down the street from a Starbucks in a tourist trap. I know this experience too deeply."

A third noted: "They get so offended by cappuccino cups too. No clue."

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Meanwhile, a fourth added: "As a barista, I don't even explain it anymore. I just make it and I love to see their faces."

Elsewhere, others noted that each Starbucks if different, with someone from the US insisting theydo serve 'espresso macchiatos' which are more traditional style.

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