Furious homeowner slams developer for leaving new estate ‘unfinished’ with ‘craters and potholes in the road, lumps of tarmac and messy landscaping’

A furious homeowner has slammed a housing developer for leaving areas of a new property estate ‘unfinished’, claiming the whole experience has been ‘a joke’.

Crystal and Tom Fletcher bought their home in Persimmon, Northumberland, three years ago, but were left with a whole host of problems, including ‘craters’ in the roads, lumps of tarmac, unfinished paths, and messy landscaping.

As well as problems on the estate, the couple have also faced numerous snagging issues in their new build property that cost £250,000 and say Persimmon has failed to address them. 

A Persimmon spokesperson says contractors went today to start surfacing roads and pavements and insists nothing was left unfinished.

But speaking out, the mother-of-two, 29, said of their home on St. Nicholas Manor development, Cramlington: ‘The roads are unfinished, the paths aren’t finished, the landscaping, if you look along the main road it is just an absolute mess. 

‘They dug up our private road a year ago and still haven’t put it back.

St. Nicholas Manor development, Cramlington, where a resident said there are a host of problems including ‘crater’ sized holes in the roads

Crystal and Tom Fletcher bought their home in Persimmon, Northumberland, three years ago, but were left with a whole host of problems, including lumps of tarmac, unfinished paths, and messy landscaping, they said

‘If I email them about it, they just say they don’t have a contractor, they don’t know how long it will be until we get someone.

‘Everyone is fed up, the whole estate is just done. People have lived here for more than five years and you only need to come to the estate to see.

‘The roads are so bad, full of potholes, lumps of tarmac, some of the roads there are proper craters in the roads. It is not just a one off.

‘My son fell over on his scooter on the road outside our house because of how badly they had left it. They just said it is not safe for children to go on.’

The couple, who share two sons, eight and 10 months old, claim they have faced issues since they first moved into the property. 

Mrs Fletcher said: ‘Right from the very start with snags, I’ve lived here for three years and still have work that hasn’t been finished.

‘Is just hanging over us, it is an added stress, trying to chase them to get things done. We have still got our shower in the en-suite is rusty. It went rusty within two years and I reported it in June last year and they have said now they’ll fix it after saying the shower needs to be washed and dried after every use.

‘It is just ridiculous. I don’t know what shower isn’t waterproof. They have said they will replace it but I still don’t have an appointment. It is a different excuse every time.

‘When we moved in we had cracked tiles, one of the lights on the front was broken, after a year they still hadn’t fixed it. In the end we bought replacement lights and sent them the bill. They don’t care about fixing anything.

A Persimmon spokesperson says contractors went today to start surfacing roads and pavements and insists nothing was left unfinished

The couple, who share two sons, eight and 10 months old, claim they have faced issues since they first moved into the property

‘They told us the tiles cracked by themselves. The whole thing has been a joke right from the start.

‘We paid all this money so we had a finished house. If we wanted a house with broken tiles we would’ve bought one with broken tiles. We didn’t want to do the work which is why we bought a new house.’

A persimmon North East spokesperson said: ‘Works on the Persimmon and Bellway St Nicholas Manor development have been progressing over recent months.

‘This week contractors will commence surfacing of roads and pavements.

‘A site wide review is also currently being undertaken which includes identifying remaining remedial works to be completed.

‘Adoption of the development by the Council will take place following completion of these works.’

Persimmon also stated that they don’t comment on issues to do with individual houses.

A spokesperson for Bellway said the delays in completing the roads and footpaths were due to service providers but works will commence this week as confirmed by Persimmon.

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