O2 customers struggle to make outgoing calls as network goes down

O2 customers struggle to make outgoing calls as network goes down across the UK

• The most hit areas in the UK included London, Bristol, Bradford and Preston 
• Issues started on the network at about 11am and have continued this afternoon
• O2 said its engineers are looking into the problem but have no time frame  

O2 customers up and down the country have been left frustrated today as many struggled to make calls as the network faced a nationwide outage.

Disgruntled phone users took to social media to voice their concerns as many claimed even turning their phone off and on again didn’t fix the problem.

O2’s live network checker this afternoon stated it was aware of an issue in some parts of the country and that its technical teams were investigating.

The issues started for those on the network at about 11am and many struggled to make calls, with some also not being able to make calls through their WiFI connections.

The map above shows the areas most hit by the outage including London and the surrounding areas 

O2 has 23 million customers in the UK and a spokesperson for the company told MailOnline that issues are predominately being found in ‘voice over WiFi’ (stock image of O2 above)

Website Downdetector, which collects data from millions of phone customers in the UK to determine the areas most affected by a shortage showed that areas such as London, Bristol, Brighton and Preston were hit heaviest by the outage.

It is thought customers are still able to text and to use their 4G.

O2 has 23 million customers in the UK and a spokesperson for the company told MailOnline that issues are predominately being found in ‘voice over WiFi and that all other services are unaffected’.

The spokesperson added that O2’s engineers are looking into the problem this afternoon, but were currently unable to give an estimated as to when the issue would be resolved.

Many took to Twitter as their phones went out of use.

One user said: ‘@O2 Can’t make calls is network down’.

Twitter users were outraged at the shortage today and took to social media to voice concerns 

Another said: ‘I can’t make outgoing calls this has been down since 11 today. Will you be paying out compensation?.’

One user added: ‘Network down? Can’t ring out….restarted phone, still won’t dial out?!’

Despite receiving a plethora of tweets from users, O2 responded to many and advised some to try turning their 4G off in their phone settings to try and rectify the problem.

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