Virgin Media down latest — Broadband outage AGAIN for second time in just two days as users say internet not working | The Sun
VIRGIN Media broadband has gone down again for the second time in just two days.
Users reported that their internet was not working on Sunday morning.
If you wish to contact Virgin Media, the company can be reached over Twitter or on its official website found here.
Following a slew of complaints, Virgin Media said on Twitter that the issue has been "resolved."
However, over 3,000 complaints are currently being recorded on DownDetector.
Read our Virgin Media down blog below for the latest news and updates…
- Henry Moore
What is Virgin error v53 code?
Error code v53 usually means the channel you’re trying to watch is off-air and has stopped broadcasting for the day, according to Virgin Media.
But in the past it has appeared when there’s an outage specific to Virgin Media’s TV services.
The company experienced such issues on December 2, 2021, with thousands of customers complaining of no TV services.
- Henry Moore
What is Richard Branson’s net worth?
Sir Richard is said to have a net worth of around £3.8billion and is a self-made businessman who launched his company Virgin almost 50 years ago.The Virgin boss was born in Blackheath, London, in 1950 and started his first venture, Virgin Records, in 1972, which he later sold to EMI in 1992 for £500million.The dad-of-two has started up some very lucrative companies along the way, including Virgin Atlantic Airways in 1984 and Virgin Trains in 1993.He also has a keen interest in space, and launched space tourism company Virgin Galactic in 2004, with the hope of offering future trips to space for £153,000 a go.Sir Richard has also created Virgin Media, Virgin Racing and Virgin Comics.
- Henry Moore
'No estimated fix time'
Despite claiming to some customers that their issues should be resolved, Virgin Media claims there is "no estimated fix time" to today's issues.
The broadband provider is experiencing outages for the second time in two days as thousands take to social media to complain.
Over 2,800 complaints are currently being reported on DownDetector.
- Henry Moore
Complaints begin to fall
Complaints across the UK have begun to feel in the last few minutes.
This comes after Virgin Media claimed on Twitter that issues facing customers had been resolved.
However, complaints still sit far above baseline, according to DownDetector.
- Henry Moore
You can use mobile data if your broadband is down
If your home broadband is down, you can always use your smart device as a hotspot.
This will let your computer, TV or games console connect to your phone’s mobile data.
However, make sure to be careful with your usage, as it is very easy to run out of mobile data if you are on a contract.
- Henry Moore
Best UK broadband providers ranked
Here we take a look at the highest rated UK internet providers in 2023.
According to Which? Zen Internet is the highest rated by customers, with a wopping 81% customer score.
Meanwhile, TalkTalk came out at the bottom of the pile, with a customer satisfaction rating of 51%.
Virgin Media did not fare much better with a customer score of just 54%.
- Henry Moore
How can I cut my bill?
If you think your bills are too high and want to drive them down, the first thing to do is find out what the cheapest deal on the market is.
You can use this rate as a bargaining tool to get a better offer from your provider.
Get in contact with your provider to see if they can match this rate – if not, you might want to switch instead.
Sites like MoneySuperMarket and Uswitch all help you customise your search based on price, speed and provider.
This should make it easier to decide whether to renew your contract or move to another provider.
- Henry Moore
What do the lights mean on my Virgin Media router?
This all depends on what type of router you have.
For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi connection is not working.
You can see examples of more lights and what they mean on the Virgin Media website.
- Henry Moore
Am I entitled to compensation from Virgin Media?
If you're suffering issues with your internet, call or mobile services you may be entitled to compensation.
But when it comes to TV outages, the services don't come under that same scheme.
We've asked Virgin Media if there's compensation available for TV customers and we'll update this page when we know more.
If you're a Virgin Media customer you can visit the My Virgin service update website to check the service status where you live when the site is working.
To find out if there are problems in your area, enter your postcode.
Internet firms usually pay out £8 for each day broadband and home phone services are not repaired after two full days of no service.
They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours' notice, plus you'll get £5 for each calendar day delay to the start of the new service.
This is usually automatic.
If you're a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
If you're without service for a sustained period of time then you may also have the right to leave without incurring a fee, although neither of these are automatic – you need to ask your provider.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
Virgin Media is signed up to the CISAS ADR scheme.
- Henry Moore
How can I contact Virgin Media?
There are several ways to get in touch with Virgin Media.
See Virgin Media's contact page for how to get in touch with the network provider.
You can also speak to the firm via its live chat service.
If you still want to complain to Virgin Media about an issue with your connection, you can via phone, post or online.
- Henry Moore
Virgin Media claims issue has been fixed
Virgin Media have taken to Twitter to claim issues facing customers have been repaired.
Replying to one fuming customer, the official Virgin account tweeted: "Sorry for the downtime, this should now be resolved. Please let us know if you're still having problems with this."
Complaints are still higher than 3,000 across the UK, according to DownDetector.
- Henry Moore
Virgin Media status: How do I check the Virgin Media service status in my area?
Virgin Media has a dedicated web page where you can find out if there are any problems in your area.
You can visit the My Virgin service update website to check for yourself.
To find out if there are problems in your area, just enter your postcode.
- Henry Moore
User rages as Virgin faces outage
Virgin Media customers have taken to Twitter to complain about today's broadband outage.
- Henry Moore
Virgin Media down AGAIN
Users are reporting that Virgin Media is experiencing outages for the second time in just two days.
Reports currently sit at over 3,000 on DownDetector.
Stick with this blog for updates.
- Louis Allwood
Internet returning to many
The level of complaints from Virgin Media customers has fallen dramatically, with many claiming their internet is back up and running.
However some users appear to be facing issues as there are over 100 reports of issues on Downdetector.
- Louis Allwood
Virgin Media claim issues have been resolved
Virgin Media have claimed that their “services have been stable and running as usual since early yesterday evening”.
A spokesperson for the Virgin Media added that “engineers are continuing to monitor the network” and it is not currently a “live issue”.
- Louis Allwood
What's the fastest internet provider in the UK?
Choose.co.uk reckons that Virgin Media provides the fastest internet in the UK.
USwitch also rates Virgin as the overall fastest provider in its Broadband and Mobile Awards.
However, it's worth bearing in mind that just because it's the overall fastest provider, it doesn't mean it'll be the best provider for you.
Some providers such as Hyperoptic are only available in limited areas in the UK, but can provide seriously quick speeds; one of their packages offers 1GB speeds, which is enough to download an entire HD film in less than 10 seconds.
We recommend checking a price comparison site to make sure you get the fastest internet available in your area.
- Louis Allwood
How to get great value broadband
There are a few tricks you can use to decrease the price of your broadband.
Most providers offer a good value introductory rate for the first year or 18 months of your contract, before bumping up the price significantly.
So, once your contract is winding down, we recommend shopping around and switching providers to keep your costs low.
It's easy to change providers, so with a bit of organisation and attention to when your contract is about to end, you can save yourself a lot of money.
Another way of getting a discount is looking out for new providers offering good rates.
We snagged fibre broadband from Now TV when the company first started offering broadband for a much better price than others were offering at the time.
- Louis Allwood
Best broadband provider UK: At a glance
All recommendations within this article are informed by expert editorial opinion. If you click on a link in this story we may earn affiliate revenue.
- Best broadband provider for price: Utility Warehouse, 35mb, from £21.60pm
- Best budget broadband provider: Now, 63mb, £22pm
- Best broadband provider for deals: Shop Three's broadband deals
- Best broadband provider for speed: Hyperoptic, 500mb (ultrafast), £30pm (£19 activation)
- Best fibre broadband provider: Vodafone, up to 910mb with full fibre 100, £22pm
What is Richard Branson’s net worth?
Sir Richard is said to have a net worth of around £3.8billion and is a self-made businessman who launched his company Virgin almost 50 years ago.
The Virgin boss was born in Blackheath, London, in 1950 and started his first venture, Virgin Records, in 1972, which he later sold to EMI in 1992 for £500million.
The dad-of-two has started up some very lucrative companies along the way, including Virgin Atlantic Airways in 1984 and Virgin Trains in 1993.
He also has a keen interest in space, and launched space tourism company Virgin Galactic in 2004, with the hope of offering future trips to space for £153,000 a go.
Sir Richard has also created Virgin Media, Virgin Racing and Virgin Comics.
How to get great value broadband
There are a few tricks you can use to decrease the price of your broadband.
Most providers offer a good value introductory rate for the first year or 18 months of your contract, before bumping up the price significantly.
So, once your contract is winding down, we recommend shopping around and switching providers to keep your costs low.
It's easy to change providers, so with a bit of organisation and attention to when your contract is about to end, you can save yourself a lot of money.
Another way of getting a discount is looking out for new providers offering good rates.
We snagged fibre broadband from Now TV when the company first started offering broadband for a much better price than others were offering at the time.
- Louis Allwood
What's the best broadband provider in my area?
To find out the best broadband provider in your area, use one of the tools on a price comparison site, such as USwitch.
They'll check your postcode and work out which provider will give you the top speed. It will also show you the range of speeds that you can expect in your area.
- Louis Allwood
You can use mobile data if your broadband is down
If your home broadband is down, you can always use your smart device as a hotspot.
This will let your computer, TV or games console connect to your phone’s mobile data.
However, make sure to be careful with your usage, as it is very easy to run out of mobile data if you are on a contract.
- Louis Allwood
Best broadband provider UK: At a glance
- Best overall: Virgin Media Broadband, 362mb, £21pm (first 6 months)
- Best broadband provider for price: Utility Warehouse, 35mb, from £21.60pm
- Best budget broadband provider: Now, 63mb, £22pm
- Best broadband provider for deals: Shop Three’s broadband deals
- Best broadband provider for speed: Hyperoptic, 500mb (ultrafast), £30pm (£19 activation)
- Best fibre broadband provider: Vodafone, up to 910mb with full fibre 100, £22pm
All recommendations within this article are informed by expert editorial opinion. If you click on a link in this story we may earn affiliate revenue.
What do the lights mean on my Virgin Media router?
This all depends on what type of router you have.
For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi connection is not working.
You can see examples of more lights and what they mean on the Virgin Media website.
Source: Read Full Article